Frequently Asked Questions

Your school has partnered with COLOURS Uniforms as the official provider of school uniforms. Visit www.WearCOLOURS.com, select your school from the dropdown, and you'll see your school's collection organized by grade level.

Uniform ordering will open mid July 2026. Your school will confirm the exact launch date.

Uniforms are released in two seasonal drops:

• Fall Drop: Includes all core items needed for the start of the school year.
• Winter Drop: Features cold-weather pieces such as outerwear and layering options, timed to arrive later in the season.

This phased approach helps families avoid over-ordering and better plan for seasonal needs.

COLOURS Uniforms provides an inclusive size range designed to fit students from co-ed grades TK-12. Sizes are standardized across all categories, so once you find your size, it should remain consistent across garments.

Girls sizing is similar to youth sizing and is generally tied to age. For example, a Girls Large (L) is designed to fit an average 10-12-year-old. These sizes are ideal for younger students and follow a more traditional children's size scale.

Teen sizing, on the other hand, is closer to women's adult sizing in terms of fit and proportions. If your child typically wears junior or women's sizes, Teen sizing may be more appropriate.

Still unsure? Feel free to email us at info@wearcolours.com — we're happy to help guide you!

Each product page includes a size chart and clear fit guidance. We also feature on-body photos, with the model's height and the size she's wearing noted, so you can compare against your own student for a better sense of fit.

Not at this time — but most sizing questions come down to one choice: Girls or Teen. Girls sizing follows youth sizing and is tied to age. Teen sizing is closer to women's proportions. If your student wears kids' sizes, start with Girls; if they're already in junior or women's sizes, start with Teen.

From there, check the size chart on each product page. Fit varies by style, so a student's size in one item won't always be their size in another, the chart on each page reflects that specific item. Product photos also show the model's height and size worn, which can help you gauge fit.

If something doesn't fit, you have 30 days from delivery to return it for a full refund. Not sure where to start? Email info@wearcolours.com with your student's height and current size and we'll tell you what to order.

We forecast demand to keep required uniform items in stock. Novelty, limited-edition, and other non-required items are produced in limited quantities and may sell out without restock. If a required item is unavailable, email us at info@wearcolours.com and we'll be happy to assist.

Orders are fulfilled from our distribution center in Downtown Los Angeles. Most orders ship within 3-5 business days, and tracking information is provided once the order is on its way.

Returns received within 30 days of delivery are eligible for a full refund to your original payment method. Returns received between 31 and 60 days are eligible for store credit. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is the customer's responsibility, except when the return is due to a COLOURS error (damaged, defective, wrong item, or wrong size), in which case COLOURS covers the cost.

If you need a different size, you don't have to wait for your refund — place the new order whenever you're ready and send the original back separately.

If your package arrives but an item is missing, contact us at info@wearcolours.com with your order number and the missing item(s). We'll ship the missing item promptly, no return necessary.

Please review our full Return Policy here for more details and you can Start A Return Here.

COLOURS partners with ethical, high-quality manufacturers both domestically and internationally to produce garments using modern fabrics built for performance, durability, and comfort.

COLOURS operates independently, but we work closely with partner schools to provide official uniforms that reflect each school's standards and identity.

No. All official uniforms must be purchased through your school's designated COLOURS Uniform Shop to ensure consistency in quality, color, and compliance.

For any questions related to orders, sizing, or returns, email us at info@wearcolours.com.

COLOURS Uniforms provides the option for our customers to purchase order protection on all orders during the checkout process.

OrderProtection.com covers your order against loss, theft, and damage that occurs during shipping. If something goes wrong in transit, you can quickly file a claim in a few clicks and receive a refund or reshipment if approved. To protect your order, make sure Order Protection is toggled on in your cart.

If you receive the wrong item, a defective item, or are missing an item from your order, these are handled directly by our team rather than through Order Protection. Please contact us at info@wearcolours.com or start a return, and we'll take care of it.

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

Click here to file a claim. Please note that you'll only be able to file a claim if you purchased Order Protection when placing your order.

OrderProtection.com covers your order for loss, damage, and theft that occurs during shipping.

Wrong items, defective items, and missing items are handled directly by COLOURS rather than through Order Protection. Contact us at info@wearcolours.com or start a return, and we'll take care of it right away.

Order Protection can cost up to 3% of the value of your order.

You'll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

If you chose not to purchase Order Protection and your order was lost, stolen, or damaged in shipping, you'll need to contact our customer service team at info@wearcolours.com. Wrong items, defective items, and missing items are always handled directly by our team, regardless of whether Order Protection was purchased.

You can submit a claim 45 days from the fulfillment date depending on the claim type. This is separate from COLOURS's own 30-day return window, see our Return Policy for details.